Still in shock
"I work on. my Ural gear up motorcycle in a dark corner of a limited light underground garage. Being sick and tired of trying to get magnet flashlights orientated correctly to see what i was doing i purchased the 1000 lumen lookout. Never again do I have to fiddle with lamps to see exactly where my hands have to be working. Three days ago I noticed the the battery container latch had broken off. I remembered that the lamp came with an impressive warranty, one of the main reasons I selected this brand was a few years ago I punched a Duracel working lamp witch failed within two weeks. When I contacted Duracel they said they didn't waranty their flashlights and to return to the retailer. Why bother, take the hit and remember who made it. Understand that the design of the headlight makes this broken latch a minor inconvenience because the head straps hold the latch closed which is between your head and the harness . I decided to submit a. waranty claim just out of curiosity. That was Monday. night. Tuesday they acknowledged receipt and today Thursday 10am i receive a brand new replacement. The claim consisted of where did you buy it. When did you buy it. What's wrong with it. No receipt required I still feel a bit overwhelmed. Thank you Police Security"













